Summary

I am a skilled Site Reliability Engineer specializing in automation and incident response, with a passion for ensuring the reliability of complex systems. Over the past five years, I have successfully reduced incident response times by 40% through the implementation of proactive monitoring strategies. With hands-on experience in incident response and web development, I excel at implementing automation strategies to enhance system reliability and performance. I am proficient in a variety of automation tools and technologies, including Kubernetes, Terraform, and Prometheus, and am adept at collaborating with cross-functional teams to achieve operational excellence.

Experience

GoDaddy Logo

Site Reliability Engineer III

Jan 2023 – Present

  • Enterprise Infrastructure Automation: Designed and implemented large-scale configuration management solutions using industry-standard orchestration platforms, reducing manual operations by 85% across distributed server environments.
  • Production Systems Engineering: Architected resilient distributed systems with automated failover capabilities, implementing comprehensive observability solutions and performance optimization strategies for high-traffic applications.
  • CI/CD Pipeline Architecture: Built robust continuous integration and deployment workflows that enabled rapid, reliable software delivery while maintaining strict security and compliance standards.
  • Platform Security & Identity Management: Implemented enterprise authentication systems and automated credential lifecycle management, ensuring secure access patterns across development and production environments.
  • Infrastructure as Code Leadership: Developed comprehensive Infrastructure as Code practices using modern provisioning tools, enabling consistent, repeatable deployments across multiple cloud and on-premises environments

Site Reliability Engineer II

Jun 2022 – Jan 2023 (8 months)

  • Automated Infrastructure Operations: Led monthly patching cycles for 100+ application servers, developing Ansible playbooks and implementing automation platforms to reduce manual intervention by 80%.
  • Security & Compliance: Implemented network security controls, access management solutions, and automated configuration management via Infrastructure as Code, ensuring enterprise compliance standards.
  • DevOps Tooling: Architected and deployed automation tracking infrastructure with database backend, migrated container images to private registries for enhanced security and organizational control.
  • Monitoring & Alerting: Designed and implemented comprehensive monitoring solutions for critical infrastructure components, resolved system failures proactively, and maintained 99.9+ % service availability.
  • Process Improvement: Created detailed documentation and operational playbooks for application server maintenance, established automated reporting systems, and optimized Python-based infrastructure tools

Site Reliability Engineer I

Apr 2019 – Jun 2022 (3 years 3 months)

  • Responsible for ensuring the reliability, scalability, and performance of the company’s web applications.
  • Implemented monitoring and alerting systems using tools like Prometheus and Grafana to proactively identify and resolve issues before they impact users, resulting in a 30% decrease in downtime.
  • Collaborated with development teams to design and implement automated deployment pipelines using Jenkins and Ansible, reducing deployment times by 50%. For instance, a recent project saw us deploy on-demand updates for a critical application with zero downtime.
  • Conducted root cause analysis for over 100 incidents and implemented preventative measures such as automated rollbacks and improved documentation, leading to a 25% reduction in recurring issues.
  • Managed the company’s AWS infrastructure, including EC2 instances, S3 buckets, and RDS databases, optimizing costs and performance.
  • Participated in on-call rotation to provide 24/7 support and incident response for the resolution of critical issues.
  • Languages: Python, Go, Java, Ruby, Bash/Shell scripting
  • Frameworks and Tools: Kubernetes, Docker, Terraform, Ansible, Jenkins, Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Nagios, Splunk, New Relic, AWS (Amazon Web Services), Azure, Google Cloud Platform

Systems Administrator I

Apr 2017 – Apr 2019 (2 years 1 month)

  • Built automation to improve system reliability, availability, and overall performance of GoDaddy’s hosting environment.
  • Design and implement monitoring to identify failure and automate resolutions.
  • Influence and design cloud infrastructure services. Create solutions to problems faced by end users.
  • Automate workflows to create maximum efficiency.
  • Languages: Python, Node.JS, ReactJS, MySQL, PostgreSQL
  • Frameworks and Tools: Ansible, Jenkins, Docker, Puppet

Managed Services – Expert II

Mar 2016 – Apr 2017 (1 year 2 months)

  • Server administrator for Linux, Windows 2008 r2, and Windows 2012 r2.
  • Back end automation programming using Bash, Javascript, NodeJS, PHP, and Python.
  • Assist Expert I with higher tier issues.

Managed Services – Expert I

Aug 2015 – Mar 2016 (8 months)

  • Server administrator for Linux, Windows 2008 r2, and Windows 2012 r2.
  • Expertise in email servers, DNS management, software firewall management, and application troubleshooting.
  • Windows Remote Desktop/IIS/SQL Server Management Studio, Parallels Plesk Control Panel
    Linux, Apache, MySQL, PHP (LAMP), WHM/cPanel
  • Receive customer calls for white glove server administration services and troubleshooting.

Hosting Sales and Support

Nov 2014 – Aug 2015 (10 months)

  • Level 2 tech support role with an influence on sales.
  • Expertise in content management systems such as WordPress and Joomla.
  • Manage and Troubleshoot: PHP, HTML, FTP, Email, MySQL, SQL Server, Windows, Linux

Inbound Sales and Technical Support

May 2014 – Nov 2014 (7 months)

  • This position is a level 1 general support system with a heavy influence on sales.
  • troubleshoot email delivery over SMTP
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